1. Overview & Scope
GameCore LLP acts as a "Data Fiduciary" in respect of the personal data we collect from our consumers. This Policy supplements our Privacy Policy and focuses on your rights and our obligations under the DPDP Act, 2023.
2. Lawful Basis & Consent
We process personal data on the basis of your consent and for legitimate uses permitted under the DPDP Act (such as fulfilling an order you have placed). Where we rely on consent, it is sought through clear, specific and informed requests, and you may withdraw it at any time.
3. Categories of Personal Data
- Contact details (name, email, phone/WhatsApp).
- Delivery and billing address, and GSTIN (if provided).
- Order, invoice and payment-status records.
- Support conversations and preferences.
4. Purpose of Processing
We process your data only for specified, lawful purposes: order fulfilment and delivery, payments, customer support, statutory compliance (tax/accounting), product improvement, and — with your consent — marketing.
5. Your Rights as a Data Principal
Under the DPDP Act you have the right to:
- Obtain a summary of the personal data we process and the processing activities.
- Request correction, completion, updating or erasure of your personal data.
- Nominate another individual to exercise your rights in the event of death or incapacity.
- Readily access a grievance-redressal mechanism.
6. Withdrawing Consent
You may withdraw your consent at any time by writing to orders@dyssc.com or using the unsubscribe link in our marketing emails. Withdrawal will not affect processing carried out before withdrawal, or processing required by law.
7. Duties of the Data Principal
When dealing with us, you agree to provide accurate information and not to impersonate another person or suppress material information where mandatory.
8. Retention & Erasure
We retain personal data only for as long as necessary for the stated purposes or as required by law, after which it is erased or anonymised.
9. Grievance Redressal
If you have concerns about how your personal data is processed, you may contact our Grievance Officer:
Grievance Officer: [Grievance Officer name — to be added]
Email: orders@dyssc.com
Address: [Registered office address — to be added]
We aim to acknowledge and address grievances within the timelines prescribed under applicable law.
10. Updates
We may revise this Consumer Data Policy as our practices or the law evolve. The current version is always published on this page.
Questions about this document? Email us at orders@dyssc.com.