Privacy Policy

1. Introduction

DYSSC is a brand operated by GameCore LLP. We are committed to protecting your privacy and handling your personal data responsibly and in accordance with applicable Indian laws, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (DPDP Act).

By using our website or purchasing our products, you agree to the practices described in this Policy.

2. Information We Collect

We collect the following categories of information:

Identity & contact data: name, email address, phone/WhatsApp number, and shipping/billing address.
Business data: GSTIN (only if you choose to provide it for a business invoice).
Order & transaction data: products ordered, order value, invoices, and payment status. Card/UPI/bank details are processed directly by our payment gateway (Razorpay) — we do not store your full payment credentials.
Communications: messages you send us via the website chat, WhatsApp, email or contact forms.
Technical & usage data: device type, browser, IP address, pages viewed, and cookie identifiers (see our Cookie section).

3. How We Use Your Information

We use your information to:

Process and deliver your orders, and send order, shipping and invoice notifications via email and WhatsApp.
Provide customer support and respond to your enquiries.
Process payments securely and prevent fraud.
Improve our products, website and services.
Send marketing communications (e.g. drops, restocks, offers) where you have opted in — you can opt out at any time.
Comply with legal, tax and regulatory obligations.

4. Cookies & Tracking

We use cookies and similar technologies to keep the site working (essential), understand how it is used (analytics) and to support marketing. You control non-essential cookies through our Cookie Preferences centre, which you can open any time from the link in the footer.

5. How We Share Your Information

We never sell your personal data. We share it only with trusted service providers who help us run our business, under appropriate confidentiality and data-protection terms:

Payments: Razorpay (payment processing).
Email: Resend (transactional and marketing emails).
Messaging: Meta WhatsApp Business / Cloud API (order and support messages).
Logistics: courier and shipping partners (to deliver your order).
Where required by law, court order, or to protect our rights and the safety of others.

6. Data Security

We use industry-standard safeguards — including HTTPS encryption in transit, access controls and secure, reputable infrastructure providers — to protect your information. No method of transmission or storage is completely secure, but we work continuously to protect your data.

7. Data Retention

We retain personal data for as long as necessary to fulfil the purposes described in this Policy, including to meet accounting, tax, warranty and legal requirements. When data is no longer needed, we delete or anonymise it.

8. Your Rights

Subject to applicable law, you may request to:

Access the personal data we hold about you.
Correct or update inaccurate or incomplete data.
Request deletion of your data.
Withdraw consent for marketing or other consent-based processing.
Raise a grievance about how your data is handled.

To exercise any of these rights, contact us at orders@dyssc.com.

9. Children's Privacy

Our website and products are intended for adults. We do not knowingly collect personal data from children. If you believe a child has provided us data, please contact us and we will remove it.

10. Changes to This Policy

We may update this Policy from time to time. The latest version will always be available on this page with the "Last updated" date below.

11. Contact Us

GameCore LLP

Email: orders@dyssc.com

Phone / WhatsApp: +91 99620 44222

Registered office: [Registered office address — to be added]

GSTIN: [GSTIN — to be added]